25 Messages
0022xxxxxx no internet
My internet has no connection since I returned home from work at 3pm on 6th December. I have checked all wires and restarted Voo device.
personal information hidden by moderator
25 Messages
My internet has no connection since I returned home from work at 3pm on 6th December. I have checked all wires and restarted Voo device.
personal information hidden by moderator
roylion15
Top Expert
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46.4K Messages
il y a 4 mois
Hello, @Radiohead
it is forbidden by thé forum rules to disclose your customer number in public.
https://forum.voo.be/page/la-charte
This personal information must be registered only in your forum profile.
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Radiohead
25 Messages
il y a 4 mois
Understood, but I have not had any internet now for over 24 hours.
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roylion15
Top Expert
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46.4K Messages
il y a 4 mois
Hello
You need to call the Helpdesk at 078/505050 …
To know if it is a local outage in your area or only a problem at your home.
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Alexia L
Officiel VOO
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1.7K Messages
il y a 4 mois
Good evening @Radiohead,
My apologies for the delay.
I see that you had contact with our call-center and a technician was sent to your place.
Is everything working since then ?
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Radiohead
25 Messages
il y a 4 mois
An engineer came out on Wednesday and fixed the issue. Internet back on thanks.
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Thibault
Officiel VOO
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5.9K Messages
il y a 4 mois
No worries, the main thing is that everything is in order.
We remain available if you have any other questions.
Have a good day :)
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