Promeneur
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7 Messages
Broken Modem
As usually in every few months, my modem CGA4233 broken down. My WiFi and power leds are continuous green, but my internet led @ is blinking red. Phone led is not on.
I checked as usually the coax connection ( the led is continuous green ), performed the power unplug etc.
As it happens every few months with this cheap modem, please come and change it as my internet got broken again.
I am waiting for your help and sincerely I am very pissed of by it’s quality especially that last time when I had a pb I tried to call on the English phone number, I waited a lot, got responses just in French then was taxed around 100-120€ just for that call where I struggled to express myself, even though I selected the English version and this person spoke just French, not even 1 word in English
my customer nr is 00xxxxxxx and I am a network engineer as well, I know when I modem gets broken
customer number hidden by moderator
roylion15
Top Expert
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48.2K Messages
il y a 4 heures
Hello @Hakan
Don’t hesitate to contact VOO support via
078/50.50.50, the myVOO Chat, Messenger or WhatsApp (+32455183447).
your customer number or personal information must not be disclosed in public please.
Since the forum has become only community-based, you will no longer receive technical support via this channel.
(edited)
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Hakan
Promeneur
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7 Messages
il y a 4 heures
That’s the automated response:
”Notre service est actuellement indisponible. Vous pouvez toutefois trouver de l'aide auprès de notre communauté sur le forum VOO : Merci de votre compréhension ! 😊
Bonjour, ceci est une réponse automatique. 😊
Nous sommes joignables sur les réseaux sociaux du lundi au vendredi de 9h à 20h.
Dès notre retour, nous prendrons néanmoins votre demande en charge.
En attendant, n'oubliez pas de nous laisser un message avec votre numéro de client et un résumé de la situation !
Vous pouvez aussi trouver de l'aide auprès de notre communauté sur https://forum.voo.be/.
L’équipe VOO
”
To be honest I would like to be helped and to schedule a technician to come to fix it. I do not like to be pointed out from one part to another and to respond yes to the steps which I did. I just want to change this broken modem again.
With this post there are all the needed details to come to change the modem. Please help me, ty
(edited)
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roylion15
Top Expert
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48.2K Messages
il y a 4 heures
@Hakan
The technical service via social networks is present until 8 PM. So at this time it is closed.
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Hakan
Promeneur
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7 Messages
il y a 4 heures
Ty for your responses. So tomorrow will the chat be able to schedule me someone to come to replace the modem, or will I be redirected to the forum once more?
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roylion15
Top Expert
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48.2K Messages
il y a 3 heures
Messenger or WhatsApp
It’s easier for this kind of problem
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Hakan
Promeneur
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7 Messages
il y a 2 heures
The signal came back. Most probably it was an outage. For the moment we can close the ticket. Ty
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