Promeneur
•
5 Messages
Résilitation
Hi, i attempted to cancell my subscription - i have sent 3 cancellation requests but i recieved no comformation by email or a call from your representatives. whta should i do with the modem? I have already left the country.
Fallon
Officiel VOO
•
2.2K Messages
il y a 3 mois
Hello @spodocomodo,
To submit a cancellation request, we always ask our customers to prefer calling to avoid a long wait.
I am currently blocked by the IT system from entering the cancellation, I will take care of it tomorrow and I will come back via this channel to confirm that it is in order.
The cancellation will be effective J+2 from the first request, that is to say on May 11. Regarding the modem, it can be thrown in a container park.
Have a nice day, thank you for your patience!
0
0
spodocomodo
Promeneur
•
5 Messages
il y a 3 mois
Hi, can you please confirm my account is closed? I have had no email confirmation despite numerous attempts at contacting VOO.
0
0
Christophe C
Officiel VOO
•
3.1K Messages
il y a 3 mois
Hello @spodocomodo,
Your account has been canceled since May 8th :-)
0
0