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No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ???
No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ??? HOW TO CONTACT VOO BY MAIL PLEASE ? CAN SOMEBODY COME AND REPAIR MY TV SO I CAN HAVE ACCESS TO CHANNELS AGAIN. FOR WEEKS NO TV CHANNELS. DOESN'T RECOGINSE MY ABONNEE. WHAT TO DO? WHY DO I PAY IF NO HELP ?
roylion15
Top Expert
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43.5K Messages
il y a 4 mois
Hello ?
Thank you to start by reading the charter and therefore respect the rules of the forum for any request please.
https://forum.voo.be/page/la-charte
Good Night !
(edited)
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Marcs
Top Expert
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21.5K Messages
il y a 4 mois
Hi,
And if not yet done, putt your customer number in your forum profile, the officials need it to recognise you and give you help.
You paid 400 euros ? for what ?
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roylion15
Top Expert
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43.5K Messages
il y a 4 mois
Je pensais @Marcs que c’était un spam de prime abord…
Dans le doute, j’ai répondu pour voir la réaction.
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Fallon
Officiel VOO
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1.6K Messages
il y a 4 mois
Hello @Beerlandt,
I've just checked your file and there is a general incident in progress in your region.
If the problem persists, I recommend that you inform us of the situation and describe what you see on the screen (if there is an error code).
Regarding the amount indicated in your message, I don't see any payment of €400 in your account statement. What are you referring to?
Regarding the help obtained by VOO, I note that my colleagues have replied to you by email. If necessary, our technical department can be contacted by phone on 078/50.50.50 every day until 9.30pm.
We remain available if necessary. Have a nice day.
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