Promeneur
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7 Messages
Deactivation
I requested my internet and mobile cancelation via Form,
Internet was canceled and with some more aditional problems,
The modem wa returned.
In the begining of the month I noted the SIM card was not working.
Now I received an invoide for this month. Checked again the card and its working.
What sould I do, submit a new form? Im already out of the country.
Regards
Antoine L
Officiel VOO
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5K Messages
il y a 1 mois
Hello @geraldes,
I'm surprised that the mobile subscription is still active. Can you confirm that the number ends with 0661 ?
Once it's confirmed, I'll cancel the subscription. I won't be able to cancel it on a prior date, but I'll cancel the for May.
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geraldes
Promeneur
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7 Messages
il y a 1 mois
Yes . It ends for 0661. Maybe it works because its in roaming.
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Antoine L
Officiel VOO
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5K Messages
il y a 1 mois
@geraldes I have canceled both the subscription and the bill (23€); you can simply ignore it.
Sorry for the inconvenience.
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